When returning home to Lebanon after years abroad, Ms. Salha was faced with a surprisingly difficult challenge—finding trustworthy, local services when she needed them. What began as a personal struggle soon turned into a bold idea that’s now transforming how people across Lebanon connect with service providers. We sat down with Ms. Salha, founder and CEO of Dalilak, to talk about the story behind the platform, her vision, and what’s next for this growing business.
The Spark Behind Dalilak
Q: Can you tell us about the moment that sparked the idea for Dalilak?
Answer from the CEO:
“When I came back to Lebanon after spending several years in the U.S., I thought getting back to everyday life would be simple. But anytime I needed a plumber, a cleaning service, or even a hairstylist, I struggled to find someone reliable, available, or even reachable. Everything felt disconnected. No platform, no reviews, no easy way to search. That’s when I realized, if I was facing this, so were thousands of others.”
The Mission and Purpose
Answer:
“Our mission is to make finding trusted services as easy as ordering food online. We want to empower users to find what they need quickly and locally, while also helping small service providers grow by giving them visibility. It’s about convenience, community, and connection.”
Building a Platform with Impact
Q: How does Dalilak help both users and service providers?
Answer:
“For users, it’s about saving time and feeling confident in who you’re hiring. You can browse by category, read reviews, and find someone nearby.
For service providers, especially small businesses, we offer a platform to be seen and booked, and we support them with free promotions on our social media to help them reach more customers.”
Challenges in Starting Dalilak
Answer:
“Trust and education were big hurdles. Many people still rely on word-of-mouth, so introducing a digital platform took time. We had to build trust with both users and providers, make the interface simple, and constantly improve the experience.”
A Vision for the Future
Q: Where do you see Dalilak going in the next 5 years?
Answer:
“My vision is for Dalilak to become the number one platform for finding local services across all of Lebanon. We want to be in every household and every neighborhood. Maybe one day, we will consider expanding to other parts of the Levant where the need is similar, but for now, our focus is entirely on Lebanon. We want to serve our community deeply before thinking of growing outward.”
A Message to the Community
Q: What would you say to people who are just discovering Dalilak?
Answer:
“Give it a try. It’s made for you. Whether you’re a busy parent, a student, or someone just moving into a new home, we want to make life easier for you. And if you’re a small business or freelancer, Dalilak is your stage. We’re here to help you shine.”
Dalilak is more than just an app. It’s a solution born out of real need, built with care, and backed by a strong vision. As it continues to grow, its heart remains the same. Helping people find what they need, and helping providers find the people who need them.
